Frequently Asked Questions
Requesting a rescore
If you are unhappy with your PTE Academic score, you may request a rescore. Before doing this, test takers should take the following into consideration:
- PTE Academic is automatically rescored; therefore, it is unlikely that your overall scores will change.
- Only spoken responses and open-ended written responses are rescored.
- In the unlikely event that your score changes, it may go up or down.
- If your score changes, it will replace your previous score.
You may only request a rescore of your most recent PTE Academic test. You can not request a rescore if you have already either scheduled another test or sent your score to an institution.
To order a rescore, you must contact Pearson Customer Service within 14 calendar days of your score report being made available to you.
The fee for rescores is available from the Customer Service team. In the unlikely event that either your
Overall, Communicative Skills or Enabling Skills scores change, the rescore fee will be fully refunded.
Requesting a score
If you are disappointed with the score you have achieved, you can take the test again. You may retake PTE Academic as many times as you want, although you must wait until you have received your scores from one test before booking another. Institutions will not see your scores unless you allow them to by sending your scores to them via the website. This means that institutions will not be able to see if your scores are better or worse than previous attempts. You can send them to an unlimited number of institutions, but you may only select seven recipients at any one time (per score order).
Test scores are valid for up to two years from the date of the test. After that, you will no longer be able to view those scores on the website.
Why have you sent me a message saying my chosen institution does not recognize the test?
The institution you selected does not yet recognize PTE Academic formally.
You will not be able to use your score to this institution until it accepts PTE Academic.
Can I send my previous scores to institutions?
Yes. Just choose the score you want to send once you have signed in to your account. Scores remain available for two years.
When will institutions be able to see my score?
After you have assigned a score to an institution through your account, it takes up to 48 hours before the institution can view your score.
My score is ‘on hold’. What does that mean?
They will put your score on hold if they detect any possible irregularities in your test.
They investigate even minor issues, so having your test put on hold does not mean there is necessarily a problem.
If you fail to adhere to the terms of the test, as listed in the Test Taker Handbook, your test result could be cancelled.
I took the test more than five days ago, but have not received my scores. What should I do?
Check your junk or spam email folder. They will email you when your results are available, so the email may be there already.
If your score is on hold they will contact you.
If you have not received any messages from them at all, contact us.
How do I send my scores to institutions?
You can do this once you have signed in to your account.
- Click Send Scores next to the relevant test.
- Search for the institution you want to send your score to. You can send up to seven at once.
- Click Next to see a summary
- Click Next, then hit Confirm Order to send your scores.
You can send your scores to unlimited number of institutitions free of charge.
They will send you an email to confirm your scores have been sent.
Can I correct my answers during the test?
You can correct multiple-choice responses (click again to deselect your answer) and typed responses (use the cut, copy and paste options)
However, you must correct mistakes before moving on to the next item. You cannot re-record any spoken responses.
The microphone will switch off automatically if you are silent for more than 3 seconds during an answer.
Can I take notes during the test?
Yes. They will give you an erasable noteboard booklet (about 5 sheets of A4 paper). If you run out of space, you can ask for another booklet.
You are not allowed to make notes until the test has started
How do I know how much time I have left?
Each section of the test is individually timed. You will see a timer in the top right corner of the screen counting down the remaining time.
Can I leave early if I finish the test?
Yes. Raise your hand and ask the test administrator for permission to leave.
What happens if I have to leave for an emergency?
Raise your hand and explain your situation to the test administrator. They will advise further.
What should I do if I spot a problem with a question?
Raise your hand and tell the test administrator. They will ask you to complete a form. This will then be sent to the team so they can investigate.
Alternatively, contact your local customer service team within 14 days of the test.
What happens if there is a problem with my computer during the test?
Raise your hand and tell the test administrator. They will do whatever they can to help and will ensure the problem is recorded and reported.
Make sure you tell the test administrator about any problems you feel affect your ability to complete the test. Without their record of the problem, it is very hard for them to trace these issues later on.
What is palm vein recognition and is it safe?
Palm vein recognition scans the veins inside your hand to create a digital template that represents your palm vein pattern. Everyone’s veins are different, just like a fingerprint, this allows them to check your identity. To use the palm vein scanner, you simply hold your hand in place above the scanner for a few seconds. The scanner uses a near-infrared light source, similar to a remote control – and you never touch the sensor.
How do you check my identity at the test center?
They will check the ID you bring with you. They also take your photo, a palm vein scan and a digital signature.
When should I arrive at the test center?
At least 30 minutes before the start of your test. This gives you plenty of time to check in and pass security.
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